Shipping policy

 

About Deliveries

Delivery times and rates depend on your location.  Please take this into consideration when selecting a delivery address.

The cost of delivery is per order, not per item therefore a larger order will still cost the same as an order for a single item.

Deliveries outside the USA and UK may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel along with any costs for customs clearance. Custom charges are out of our control.

Unfortunately we do not deliver to P.O. Boxes or Aramex Addresses due to security reasons.

If we experience delays to our advertised delivery times, we will update this information page with up-to-date information, and post information on our announcement bar. Or you may wish to contact us at: support@penfoldgolf.net

When Will I Receive My Order?

Orders take about 1-3 business days to process. As soon your order ships, you will receive a separate email notification. Please note, expedited shipping only reflects in your transit time, not order processing. Penfold Golf will not be responsible for items shipped to the incorrect address.

Where’s My Order?

If your package has not been delivered and it is beyond the estimated shipping time from the carrier, unfortunately there is nothing we can do but wait. We recommend contacting the courier directly. Sometimes carriers have shipping delays beyond our control.

If you no longer want to keep your order because of this delay, once you receive your order, you can contact us at: support@penfoldgolf.net

RETURNS/EXCHANGES

For any information on returns and exchanges please email us at support@penfoldgolf.net

USA/North America Return Address:

Penfold Golf USA
3500 Scotts Lane
Philadelphia, PA
19129

UK/Europe/ROW Return Address:

Penfold Golf UK
141 Goldthorne Ave
Birmingham
B26 3LE

Final Sale & Clearance Items Policy

All items marked as Final Sale or placed on our Clearance Page are not eligible for returns, exchanges, or refunds. Once a purchase is completed, it is considered final, and no modifications, cancellations, or replacements can be made. Please review your order carefully before completing your purchase. If you have any questions about a product, feel free to contact our customer service team before placing your order.

Standard Exchanges and Returns 

All products come standard with a 15-Day Warranty & Return Policy. The warranty is a set period for all replacements of defects, or exchanges for sizes. In the case that a product has a defect, we will replace the product at no additional cost. 

For size exchanges, product must be returned in its original condition to qualify for an exchange, with the customer paying for the return label. 

Penfold Golf will only cover shipping costs or return labels only in cases where an order was incorrectly fulfilled, or a product has proven to be defective.

What Is The Status Of My Return Or Exchange?

If you have already gone through our Return/Exchange online process and you have shipped your items back to us, once we receive the products at our warehouse, please allow up to 7 business days for your Return/Exchange to be processed.

You can email us your tracking number to show that it has arrived at our warehouse, and we will make sure to process your Return/Exchange as quickly as we can.

If we experience delays to our advertised delivery times we will update this information page with up to date information. Or you may wish to contact us at: support@penfoldgolf.net