Terms and Conditions

Please read these terms and conditions of sale carefully before placing your order. Retain a copy of these along with your order for future reference.

By using the web site or registering your details, you confirm your agreement to the terms and conditions laid out in the FAQs under privacy. Penfold Golf Limited shall sell, and customers shall purchase any goods under these conditions.

Description and price of the goods

Deliveries outside the USA and UK may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel along with any costs for customs clearance and are the recipients responsibility.

The description and price of goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you click submit on the final page of the ordering process.

Sometimes the product specification of goods may change. Penfold Golf Limited does not accept liability for any errors and omissions and reserves the right to change information, specifications, descriptions of listed products and services at any time. Where possible, prior e mail notification will be given. In the rare occasion where there are errors, we will correct any omissions as quickly as possible.

Product

Penfold Golf Limited reserves the right to make changes to specification of goods in order to maintain quality and performance. Product may differ slightly from the images shown.

Orders

All goods are subject to availability. Should product not be available, we will inform you within a reasonable amount of time. You will be advised of the approximate date stock will be available and will be given the option of canceling your order. If you cancel your order, we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. 

Should you contact Penfold Golf Limited concerning your order, you should quote your order number, date of order and full name. This will help in tracing your order and respond as quickly as possible.

Penfold Golf Limited will send an automatic e-mail to confirm your order details. The description and quantity of goods shall be those detailed in the invoice.

There may be restrictions in place from time to time in relation to the number and type of goods which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order.  Any such restrictions will be advised on this Website.

Standard Warranty Policy

Penfold Golf warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

Limited Lifetime Warranty

Our Limited Lifetime Warranty is applicable to ALL our Heritage Collection line of bags and accessories, and select other products (Noted on the product pages) against manufacturing defects in materials and workmanship for the lifetime of the product.

Warranty Claims

To submit a Warranty claim, please contact us at: support@penfoldgolf.net